Сервисная модель MITIGATOR
Knowledge transfer
EDUCATION
Appliance Jump Start —pre-setting of a deployed system. The customer receives a correctly configured system ready for installation into the rack and fine-tuning.
Appliance Implementation — iterative tuning and preparation of the system for pilot operation. Includes creation of protection policies, routing rules, tuning of countermeasure thresholds, access lists, etc.
Appliance Implementation — iterative tuning and preparation of the system for pilot operation. Includes creation of protection policies, routing rules, tuning of countermeasure thresholds, access lists, etc.
MISCELLANEOUS:
Bootcamp — introduction to MITIGATOR (three four-hour sessions) for a group of up to ten engineers. The course provides a comprehensive introduction to the product for the client’s engineering team.
MITIGATOR Live — private streams for MITIGATOR clients and partners, including reviews of new features, Q&A, DDoS protection discussions, webinars on specific topics.
MITIGATOR DAY — a private event for MITIGATOR users focused on knowledge transfer about MITIGATOR integration, usage, and DDoS protection best practices.
MITIGATOR Live — private streams for MITIGATOR clients and partners, including reviews of new features, Q&A, DDoS protection discussions, webinars on specific topics.
MITIGATOR DAY — a private event for MITIGATOR users focused on knowledge transfer about MITIGATOR integration, usage, and DDoS protection best practices.
Professional Services — assistance with issues that are not covered by basic technical support such as:
EXPERT SERVICES
ERT — real-time response and protection against DDoS attacks. An expert is available at any time to mitigate attacks.
Professional services allow clients to use the vendor's expertise to solve complex problems. An expert will discuss the project's goals and scope and set a timeline.
SUPPORT
Support — basic technical support including consultations about product's features, troubleshooting and submitting feature requests.
ATAM — extended technical support. A dedicated engineer is assigned to the client to provide support including:
ATAM — extended technical support. A dedicated engineer is assigned to the client to provide support including:
software update guidance
building clusters and distributed configurations
connecting MITIGATOR modules with additional functionality
integration with external systems
changing network integration and using dynamic routing
audition of protection settings
fine-tuning of protection policies, countermeasures and auto-detection thresholds
implementing custom logic for the BPF countermeasure
attack post-mortems
Documentation is available at docs.mitigator.ru
MITIGATOR OpsChannel— private Telegram channel for engineers using MITIGATOR
Integrated in-product "Help" system
TS University — online course (registration required, Russian language)
informing about critical errors and new features
system state monitoring
prioritizing tasks for the development team
preparing reports about tech support calls
INTEGRATION
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